EXLUMA (PTY) LTD respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share and safeguard personal information across all of our products and services, in accordance with the Protection of Personal Information Act, 2013 (“POPIA”).
For the purposes of POPIA, the responsible party is EXLUMA (PTY) LTD, registration number 2026/354697/07, of Rustenburg, North West Province, South Africa. Privacy and information queries may be directed to our Information Officer at privacy@exluma.co.za.
This Policy applies to all personal information we process in connection with any product, service, platform or offering provided by EXLUMA — whether existing now or introduced in the future, and in any sector in which we may operate — including our websites, our intelligence and data platforms, our web design and management services, and any new venture we may undertake.
Depending on how you interact with us, we may collect:
We collect personal information directly from you (when you contact us, submit a form, or engage our Services), automatically through your use of our websites and platforms, and occasionally from third parties or publicly available sources where relevant and lawful.
We process personal information where: you have consented; processing is necessary to perform a contract or to take steps at your request before entering a contract; processing is necessary to comply with a legal obligation; or processing is necessary for our or a third party’s legitimate interests, balanced against your rights.
Where you engage us to build or manage a website, media kit or similar Deliverable, you authorise us to publish the Content and information you supply for that purpose. You are responsible for ensuring you have the rights and permissions to the Content you give us, and you may ask us to remove or amend published Content at any time.
We do not sell your personal information. We may share it with trusted third-party operators who process it on our behalf and under our instruction, such as:
We may also disclose information where required by law or to protect our lawful rights and interests.
Some of our service providers may process information outside South Africa. Where personal information is transferred across borders, we take reasonable steps to ensure it receives a level of protection consistent with POPIA.
We take reasonable and appropriate technical and organisational measures to protect personal information against loss, unauthorised access, and misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
We keep personal information only for as long as necessary to fulfil the purposes described in this Policy, to provide ongoing Services, and to meet legal, tax and accounting obligations, after which it is deleted or de-identified.
Subject to POPIA, you have the right to:
To exercise any of these rights, contact privacy@exluma.co.za.
Our websites may use cookies and similar technologies to operate the site and understand usage. You can control cookies through your browser settings; disabling them may affect some features.
Our Services are not directed at children under 18. We do not knowingly collect personal information from children without the consent of a parent or guardian.
We may update this Policy from time to time. The current version will always be available at this page, with the “Last updated” date shown above.
If you have a concern about how we handle your personal information, please contact our Information Officer first at privacy@exluma.co.za. You also have the right to complain to the Information Regulator of South Africa.
Information Regulator (South Africa)
Website: inforegulator.org.za
Email: enquiries@inforegulator.org.za
Our formal access-to-information procedures are set out in our PAIA Manual, available on our website.
EXLUMA (PTY) LTD · Reg. 2026/354697/07 · Rustenburg, North West, South Africa · privacy@exluma.co.za