These Terms of Service (“Terms”) govern your access to and use of all products, services, platforms, websites and offerings made available by EXLUMA (PTY) LTD. Please read them carefully. By using any of our services or engaging us for any work, you agree to these Terms.
EXLUMA (PTY) LTD (“EXLUMA”, “we”, “us”, “our”) is a private company incorporated in the Republic of South Africa under registration number 2026/354697/07, with its principal place of business in Rustenburg, North West Province. You can reach us at hello@exluma.co.za.
EXLUMA is a technology and services company that may operate across multiple sectors and offer a range of products and services that change and grow over time.
These Terms apply to all products, services, platforms, software, tools, deliverables and offerings provided by EXLUMA — whether they exist now or are introduced in the future, and regardless of the industry or sector in which they fall — unless a specific product or service is expressly governed by its own separate or supplementary terms.
Where a particular product or service has its own supplementary terms (for example, a specific platform’s usage terms or a signed project agreement), those supplementary terms apply in addition to these Terms and, in the event of a direct conflict, prevail only to the extent of that conflict for that product or service.
By accessing or using any Service, submitting an enquiry or intake form, making a payment, or otherwise engaging us, you confirm that you have read, understood and agree to these Terms. If you are using the Services on behalf of a business or other entity, you confirm that you are authorised to bind that entity. You must be at least 18 years old, or have the consent of a parent or legal guardian, to use the Services.
We provide technology platforms and professional digital services, which currently include (without limitation) property and data intelligence tools, website design and management, and related digital offerings, and which may in future include additional products or services in any sector. We may add, change, suspend or discontinue any Service, feature or offering at any time. We will make reasonable efforts to inform affected Clients of material changes.
You agree to:
Delays caused by late or incomplete information from you may affect delivery timelines, for which we are not responsible.
Your Content and your Deliverables belong to you. On full payment, ownership of the final Deliverables created specifically for you (such as your website and its content) and any domain registered in your name vests in you. We build and manage them on your behalf.
We retain ownership of our own underlying tools, code libraries, frameworks, platforms, systems, know-how and any pre-existing or reusable materials used to produce the Deliverables. We may showcase completed work in our portfolio unless you ask us in writing not to.
Our Services may rely on or integrate third-party providers (such as hosting, domain registration, email, payment processing, mapping and analytics). Your use of those services may be subject to the third party’s own terms. We are not responsible for the acts, omissions, availability or content of third parties.
Certain Services surface information, intelligence, scores or data to help you make your own decisions. Such output is provided for information purposes only and does not constitute legal, financial, investment, property, or other professional advice. You remain solely responsible for your decisions. You should obtain independent professional advice where appropriate.
We provide the Services with reasonable skill and care. Except as expressly stated and as required by law (including the Consumer Protection Act, 2008), the Services are provided “as is” and “as available”, and we do not warrant that they will be uninterrupted, error-free, or that any information or output will be complete, accurate or fit for a particular purpose.
To the maximum extent permitted by law, EXLUMA will not be liable for any indirect, incidental, special or consequential loss, or for loss of profits, revenue, data, goodwill or business, arising from or in connection with the Services. Our total aggregate liability arising from or in connection with any Service will not exceed the amount actually paid by you to us for that Service in the three (3) months preceding the event giving rise to the claim. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.
You agree to indemnify and hold EXLUMA harmless against any claims, losses or damages arising from your breach of these Terms, your Content, or your unlawful or infringing use of the Services.
Either party may terminate an ongoing engagement or subscription on reasonable written notice, subject to any specific agreement. We may suspend or terminate access immediately where you breach these Terms, fail to pay, or use the Services unlawfully. On termination, accrued fees remain payable. Where you own your domain and Deliverables, we will take reasonable steps to hand them over, subject to settlement of outstanding amounts.
Nothing in these Terms is intended to limit any rights you may have under the Consumer Protection Act, 2008, the Electronic Communications and Transactions Act, 2002, or other applicable South African law. Where any provision conflicts with your statutory rights, your statutory rights prevail.
Our handling of personal information is described in our Privacy Policy, which forms part of these Terms. We process personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA).
We may update these Terms from time to time to reflect changes to our Services, the law, or our practices. The current version will always be available at this page, with the “Last updated” date shown above. Continued use of the Services after changes take effect constitutes acceptance of the updated Terms.
These Terms are governed by the laws of the Republic of South Africa. The parties will attempt to resolve any dispute amicably and in good faith before resorting to formal proceedings. The courts of South Africa have jurisdiction.
Questions about these Terms can be sent to hello@exluma.co.za. Our formal information request procedures are set out in our PAIA Manual, available on our website.
EXLUMA (PTY) LTD · Reg. 2026/354697/07 · Rustenburg, North West, South Africa · hello@exluma.co.za